We like to be pretty transparent in our pricing and service, the last thing we want is a mismatch in understanding and a poor outcome for you, the homeowner.
We believe in providing great service and we take pride in our standards. The terms of trade below serve as the criteria for all of the work we carry out. These terms override any agreements made in person, over the telephone, or in any other communication.
When you ask HK Electrical Ltd to carry out work on your behalf, you agree to uphold your obligations under these terms of trade.
If you have any questions please contact us on 0226288280 or email us on firstname.lastname@example.org
If you are unhappy with the work we provide, or have any problems or comments, please let us know immediately. We will do our best to fix any problems right away. If you do not give us feedback or if you delay payment, it makes it difficult for us to put things right.
We take pride in what we do and would love for you to use us again and tell your friends. You can be sure that we want you to get the outcome you are after, as much - if not more - than you do.
Generally we work in teams of two, one tradesman with one apprentice in one vehicle, and our minimum charge for any job is 1 hour labour plus the vehicle fee.
We charge time taken to get to and from site .
For example: If your job is booked in for 12pm, we leave the previous job at 11:45 to get to your house at 12. We then finish your job at 2pm and spend 15 minutes getting to the next job, you would be charged for the 2 hours we were on site, plus half of the travel, so 15 minutes.
This is necessary as we do alot of smaller jobs, generally 4 - 9 jobs per day. If we did not charge time in between it would not be viable, this is part of the reason some other companies will stay away from small jobs and part of the reason home owners find it difficult to get trades people in for small jobs, it becomes not financially viable to pay staff for 8 hours per day if only 5-6 hours are being invoiced for.
Payment is due 7 days after your invoice date unless if organised prior. If you need to discuss your invoice or are dissatisfied with the service or invoice amount you need to contact us immediately. If payment remains outstanding after 21 days from the invoice amount an admin fee of $35 +gst will apply. Outstanding debts over 6 weeks may be sent/sold to a debt collection company at your cost.